Terms and Conditions
Welcome to Masterpiece Wholesale. By accessing or using our website (the "Site"), creating an account, or placing an order, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these carefully before using our services. If you do not agree with these Terms, you may not use our Site or services.
1. Eligibility
1.1 Wholesale Customers Only: Masterpiece Wholesale operates as a wholesale distributor and sells exclusively to verified businesses. We do not sell directly to consumers.
1.2 Age Requirements: By registering for an account or placing an order, you certify that you are at least 21 years old and legally authorized to purchase and distribute age-restricted products such as vape and kratom.
1.3 Legal Compliance: You are responsible for ensuring that your business complies with all applicable federal, state, and local laws and regulations regarding the purchase, possession, and resale of our products.
2. Account Registration
2.1 Business Verification: To create a wholesale account, you must provide the following:
- A valid business license or reseller certificate.
- Proof of age verification (e.g., government-issued ID for the account holder or business owner).
2.2 Accuracy of Information: You agree to provide accurate and up-to-date information during registration. Failure to do so may result in the suspension or termination of your account.
2.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials. Masterpiece Distribution is not liable for any unauthorized account activity.
3. Ordering and Payment
3.1 Order Acceptance: All orders are subject to approval and product availability. We reserve the right to refuse or cancel any order at our discretion.
3.2 All Sales Final: All sales are final. Returns or exchanges may be granted only on a case-by-case basis (see our Return Policy for details).
3.3 Payment Terms: Orders must be paid in full before shipment. Accepted payment methods will be displayed at checkout.
3.4 Pricing: Prices are subject to change without notice. Errors in pricing or product descriptions may be corrected at our discretion.
4. Shipping and Delivery
4.1 Shipping Policies: Orders are shipped in accordance with our Shipping Policy.
4.2 Age Verification Upon Delivery: All shipments require an adult signature (21+) upon delivery.
4.3 Shipping Restrictions: Certain products may not be shipped to specific locations due to state or local laws. It is your responsibility to verify the legality of products in your jurisdiction before ordering.
5. PACT Act Compliance
To comply with the Prevent All Cigarette Trafficking (PACT) Act, all customers purchasing vape or tobacco-related products must adhere to strict federal and state regulations. This includes:
- Submitting required documentation, such as a state tobacco tax permit and signed compliance statement.
- Maintaining records of all transactions and remitting applicable taxes.
- Ensuring proper labeling and shipping procedures.
For full details, please review our PACT Act Compliance Policy. Failure to comply with these requirements may result in order cancellation or account termination.
6. Prohibited Activities
You agree not to:
- Resell products to consumers or businesses in jurisdictions where such sales are prohibited.
- Engage in any fraudulent, deceptive, or illegal activity involving our products.
- Use our Site for unauthorized purposes, including accessing sensitive information or introducing harmful software.
7. Product Information and Disclaimer
7.1 Intended Use: All products sold by Masterpiece Wholesale are intended for resale only. We make no guarantees regarding the suitability of products for individual use.
7.2 Health Disclaimer: Kratom and vape products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Customers are responsible for ensuring compliance with local health and safety regulations.
7.3 Product Variations: Due to the nature of manufacturing, some variations in product appearance or packaging may occur.
8. Limitation of Liability
To the fullest extent permitted by law, Masterpiece Wholesale and its affiliates are not liable for:
- Any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
- Losses resulting from delays, errors, or omissions in product shipments.
- Any harm caused by use or misuse of our products.
9. Indemnification
You agree to indemnify and hold Masterpiece Wholesale harmless from any claims, damages, or expenses arising out of your use of our products or services, including but not limited to non-compliance with applicable laws.
10. Termination of Service
We reserve the right to terminate or suspend your account at any time for violations of these Terms or applicable laws.
11. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of our Site or services constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the United States and the state in which Masterpiece Wholesale operates, without regard to conflict of law principles.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us.